Start here to find the care you need. Introducing a new, circular way to Coach inspired by our commitment to a better-made future. Trade in your bag through Coach (Re)Loved Exchange to be recycled or reimagined or shop our collection of pre-loved bags here. Either way, you’re helping create a less wasteful way of doing things. Wear it, love it, pass it on.
How do I exchange my Coach bag?
We get it. Sometimes you and your Coach bag need to part ways. But, did you know that more than 85 percent of unwanted clothes and bags end up in landfills*? We’re working to change that, and we couldn’t do it without you.
Done with your Coach? Trade it, don’t toss it with Coach (Re)Loved Exchange, and we’ll recycle or repurpose it in exchange for a credit. You’re helping us keep bags out of landfills and to reduce our impact on the environment.
*Based on research conducted by our partners at Columbia University’s Center for Sustainable Futures.
Done with your Coach? Trade it, don’t toss it with Coach (Re)Loved Exchange, and we’ll recycle or repurpose it in exchange for a credit. You’re helping us keep bags out of landfills and to reduce our impact on the environment.
*Based on research conducted by our partners at Columbia University’s Center for Sustainable Futures.
How It Works
1. Schedule a Zoom or FaceTime with one of our store associates in Coach Play Singapore Shophouse and they will evaluate your bag to determine if it’s eligible for trade-in. After they have deemed it suitable, you may proceed to bring your bags to Coach Play Singapore Shophouse.
2. You’ll receive a physical credit coupon based on the condition and original value of your bag. You must be registered as a Coach Insider in store to receive the credit.
3. Redeem your credit at any Coach Retail store in Singapore.
4. Your bag will be thoughtfully refurbished, reimagine or recycled by our craftspeople. Feels good, doesn’t it?
*Not available at Coach Outlet stores, Coach department stores, Coach Resort World Sentosa, airport locations, cruise ships, online at Coach.com or CoachOutlet.com or over the phone.
2. You’ll receive a physical credit coupon based on the condition and original value of your bag. You must be registered as a Coach Insider in store to receive the credit.
3. Redeem your credit at any Coach Retail store in Singapore.
4. Your bag will be thoughtfully refurbished, reimagine or recycled by our craftspeople. Feels good, doesn’t it?
*Not available at Coach Outlet stores, Coach department stores, Coach Resort World Sentosa, airport locations, cruise ships, online at Coach.com or CoachOutlet.com or over the phone.
Frequently Asked Questions
We're so glad you asked!
Who can participate in the Coach (Re)Loved Exchange program?
In order to participate in the Coach (Re)Loved Exchange program, you must sign up as a Coach Insider in store. The program is currently only available in Coach Play Singapore Shophouse.
In order to participate in the Coach (Re)Loved Exchange program, you must sign up as a Coach Insider in store. The program is currently only available in Coach Play Singapore Shophouse.
Do I need to be a Coach Insider to participate in the Coach (Re)Loved Exchange program?
In order to participate in the Coach (Re)Loved Exchange program, you must be a Coach Insider. Sign up for a Coach account in store, we need your details in order to track the trade-in and credit redemption.
In order to participate in the Coach (Re)Loved Exchange program, you must be a Coach Insider. Sign up for a Coach account in store, we need your details in order to track the trade-in and credit redemption.
What bags are eligible for trade-in?
We're currently accepting Coach Retail handbags only (except for exotic leather) where the material is in very good or gently worn condition.* We accept bags requiring up to two repairs within our standard repair guidelines. Please also include your bag's detachable strap, if it came with one.
If you would like to know whether your bag is eligible for trade-in before coming into the store, schedule a Zoom or FaceTime with one of our store associates in Coach Play Singapore Shophouse and they'll be able to advise you. After they have deemed it suitable, you may proceed to bring your bags to Coach Play Singapore Shophouse.
*For bags that are ineligible for trade-in due to very worn leather or materials or other damage, we offer a responsible recycling option on-sites.
We're currently accepting Coach Retail handbags only (except for exotic leather) where the material is in very good or gently worn condition.* We accept bags requiring up to two repairs within our standard repair guidelines. Please also include your bag's detachable strap, if it came with one.
If you would like to know whether your bag is eligible for trade-in before coming into the store, schedule a Zoom or FaceTime with one of our store associates in Coach Play Singapore Shophouse and they'll be able to advise you. After they have deemed it suitable, you may proceed to bring your bags to Coach Play Singapore Shophouse.
*For bags that are ineligible for trade-in due to very worn leather or materials or other damage, we offer a responsible recycling option on-sites.
What credit can I receive? How do I use it?
Credits range from $25 to $260. You'll receive a physical credit coupon, valid for one year to use in any Coach Retail store in Singapore. Please note: Physical credit coupon must be presented and surrendered at time of purchase. Any lost, stolen or expired credit coupon will not be replaced. Only one credit coupon may be used per purchase, may not be combined with other offers and may not be applicable to select styles, please see a sales associate for additional details.
*Not available at Coach Outlet stores, Coach departmental stores, Coach Resort World Sentosa, airport locations, cruise ships, online at Coach.com or CoachOutlet.com or over the phone.
Credits range from $25 to $260. You'll receive a physical credit coupon, valid for one year to use in any Coach Retail store in Singapore. Please note: Physical credit coupon must be presented and surrendered at time of purchase. Any lost, stolen or expired credit coupon will not be replaced. Only one credit coupon may be used per purchase, may not be combined with other offers and may not be applicable to select styles, please see a sales associate for additional details.
*Not available at Coach Outlet stores, Coach departmental stores, Coach Resort World Sentosa, airport locations, cruise ships, online at Coach.com or CoachOutlet.com or over the phone.
What happens if my bag is not eligible for trade-in?
Items not eligible for trade-in may still be eligible for repairs, leather care, and customization to give new life to your product. We also offer the option to responsibly recycle your bag on-site if it isn't eligible for trade-in or a credit. Our store associates can walk you through your options!
Items not eligible for trade-in may still be eligible for repairs, leather care, and customization to give new life to your product. We also offer the option to responsibly recycle your bag on-site if it isn't eligible for trade-in or a credit. Our store associates can walk you through your options!
